Frequently Asked Questions
Everything you need to know about your VOGRACE order
What is the average shipping time for my order?
Standard shipping typically takes 7-15 business days, while express shipping options can deliver your fashion items within 3-5 business days depending on your location.
Can I return an item if it doesn't fit?
Yes, we accept returns on all non-custom apparel and accessories within 30 days of delivery, provided they are in their original, unworn condition with tags attached.
How do I track my package?
Once your order ships, you will receive a confirmation email containing a tracking number and a link to our logistics partner's portal for real-time updates.
What payment methods do you accept?
We accept all major credit cards (Visa, Mastercard, American Express), PayPal, Apple Pay, and Google Pay for a secure and seamless checkout experience.
Are your materials sustainably sourced?
VOGRACE is committed to ethical fashion. We prioritize eco-friendly fabrics and work with certified manufacturers to ensure high-quality, sustainable production standards.
Do you offer international shipping?
Yes, we ship to over 50 countries worldwide. Please note that international orders may be subject to local customs duties and taxes upon arrival.